Terms of Service

These Terms of Service (“Terms”) govern your use of the website frankx.ai and all products and services offered by Arcanea Labs BV (“we”, “us”, “our”), registered in Amsterdam, Netherlands.

By accessing our website or purchasing our products, you agree to these Terms. If you do not agree, please do not use our services.

We offer digital products and services including but not limited to:

• Digital downloads (PDFs, templates, prompt packs)
• Online courses and educational content
• Software tools and SaaS subscriptions
• Consulting and coaching services
• Music and creative works

All prices are displayed in EUR and include VAT where applicable for EU consumers (B2C). For business customers (B2B) with a valid VAT number, reverse charge may apply.

Payment is processed securely through our payment providers (Stripe, Paddle, or Gumroad). We do not store your payment card details.

Digital products are delivered immediately upon successful payment via download link and/or email. You will receive an order confirmation email with access instructions.

Under the EU Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal for online purchases.

Exception for digital content: By purchasing digital products with immediate delivery, you explicitly consent to the immediate provision of digital content and acknowledge that you thereby waive your 14-day right of withdrawal. This consent is requested during the checkout process.

For products where the withdrawal right applies, you may exercise it by contacting us at hello@frankx.ai within 14 days of purchase.

Upon purchase, we grant you a personal, non-exclusive, non-transferable license to use the digital product for your own purposes.

You may:

• Use the product for personal and professional projects
• Store copies on your personal devices
• Use templates and prompts in your own work

You may not:

• Redistribute, resell, or share the product with others
• Claim authorship of the product
• Use the product to create a competing product
• Remove any copyright or attribution notices

Commercial use licenses are available for select products — see individual product pages for details.

All content on frankx.ai, including text, images, code, designs, music, and digital products, is the intellectual property of Arcanea Labs BV or its licensors and is protected by copyright, trademark, and other intellectual property laws.

The trademarks FrankX, Arcanea, and GenCreator are owned by Arcanea Labs BV.

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Scrape, copy, or reproduce our content without permission

To the maximum extent permitted by Dutch law:

• Our digital products are provided “as is” without warranty of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the specific product

This does not affect your statutory rights as a consumer under Dutch and EU law.

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms shall be submitted to the competent court in Amsterdam, Netherlands.

For EU consumers: You may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr

We reserve the right to modify these Terms at any time. Changes take effect upon posting to this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at hello@frankx.ai