Jojo (Johannes Steingrüber) · Harzfenster / Hotel Görtler
Harzfenster Hospitality Intelligence
Protect the craft. Carry the new attention.
What I provide
The work this relationship carries.
Booking Calm
An approval-based system for reservation notes, waitlist replies, allergies, arrangements, and guest expectations.
Service Briefings
Daily prep for the restaurant team: table context, menu stories, local producer notes, risks, and owner priorities.
Hotel Connection
A cleaner bridge between Harzfenster, Hotel Görtler, arrangements, local suggestions, and the second dining path.
Aftercare and Reviews
Drafts for thank-you notes, review responses, recurring feedback themes, and approved public story ideas.
The active build
Where this stands right now.
- DoneLive
Starter kit shipped
Jojo hospitality intelligence starter kit published (v0.1.0).
- In progressIn progress
Week 1-2: mapping + memory
Map current tools, booking flow, guest messages, service briefings, and review workflow; build a private house memory, response draft library, and weekly owner dashboard.
- NextNext
Week 3-4: pilot + review
Pilot one or two workflows (reservation prep, service briefing, or review-response support), then review what actually helped and cut what felt noisy.
The roadmap
The year, quarter by quarter.
Four-week pilot
- Complete the mapping + house-memory phase
- Run the pilot on one or two real workflows and keep only what helped
Steady operating rhythm
- Run booking calm and service briefings as a normal part of the week
- Draft the first batch of review responses and aftercare notes for owner approval
Hotel connection
- Extend the system to bridge Harzfenster and Hotel Görtler bookings and arrangements
- Review guest-trust rules against a full season of real use
Package the pattern
- Document what worked as a reusable hospitality-intelligence pattern
- Evaluate whether the pattern is ready to teach to other owner-led restaurants and hotels
Curated for you
What's worth your time.
The compounding model
What the first year looks like.
Month 0
Foundations
Starter kit installed. Current tools, booking flow, and service briefings mapped.
Month 3
Pilot proven
One or two workflows piloted and kept because they measurably helped, not because the tooling exists.
Month 6
Steady rhythm
Booking calm and service briefings run as a normal part of the week; guest-trust rules held under real service pressure.
Month 12
Pattern packaged
A hospitality-intelligence pattern documented well enough to become a reusable FrankX vertical for other owner-led houses.
How we both win
- The house keeps its craft and its guest experience — the system only handles preparation, memory, and follow-up.
- Guest trust stays strict: private guest data never enters public tools, and a person approves anything a guest sees.
- A proven pilot for one owner-led restaurant and hotel becomes the template for a hospitality-intelligence vertical FrankX can offer other houses.
Built for the whole team.
- Johannes Steingrüber (Jojo) — Owner, Harzfenster / Hotel GörtlerA quiet operating layer for bookings, service prep, and follow-up so the house can carry new attention without diluting the craft.
Where this lives
The surfaces this relationship runs through.
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